Customer Service Policy

1. Core Customer Service Mission

TommyJohnShop.com is committed to providing responsive, respectful, and effective customer support for all pre-purchase, order, product, and post-purchase inquiries. Our team works diligently to resolve concerns quickly and ensure every customer enjoys a positive shopping experience that mirrors the comfort and quality of Tommy John apparel.

2. Contact Information & Response Time

All customer support requests must be submitted via email to: [email protected]. Our support team reviews and responds to all incoming emails within 24–48 business hours, excluding weekends and regional holidays.

3. Supported Inquiries

We provide assistance with: product information and specifications (including fabric details and sizing), order status updates, shipping and delivery questions, return and refund requests, warranty and product defect concerns, payment and billing clarifications, and general website navigation help.

4. Customer Service Standards

We maintain clear, transparent communication at every step, avoid misleading or incomplete information, assist with timely resolution of order and product issues, uphold all outlined store policies, and protect all customer privacy and personal data in full compliance with our Privacy Policy.

5. Customer Support Limitations

Our team supports order and product-related issues for purchases made exclusively through TommyJohnShop.com. We do not provide support for third-party-purchased Tommy John products, unauthorized resellers, or products modified outside of manufacturer guidelines. All support is provided in English only.